Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
What makes Culprit Underwear different from other brands?
We use a proprietary blend of sustainably sourced MicroModal that is ultra-breathable, moisture-wicking, and significantly softer than traditional cotton. Plus, our vertical integration ensures premium quality without the luxury markup.
How do I find my perfect fit?
Our underwear is designed to be true to size with a supportive, non-constricting fit. We recommend checking our detailed Size Guide located on each product page to compare your waist measurements.
What is your return and exchange policy?
We offer a 100% Satisfaction Guarantee. If you aren't happy with your first pair, we will provide a full refund or exchange within 30 days of purchase—no questions asked.
How should I care for my Culprit garments?
To maintain the integrity of the MicroModal fabric, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid bleach and ironing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I modify or cancel my order after it's placed?
We process orders quickly to get them to you as fast as possible. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.